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At Qwest Haven
Relocation Services we want you to understand the details of
your relocation contract. When moving with a Professional
Service in Canada you have Legal Rights under both Provincial
and Federal jurisdiction, which we adhere to throughout your
transfer. We ask that you take the time to review our policies
and procedures carefully to insure that there are no
misunderstandings as to any portion of your expectation of
service. Your moving consultant will try to answer and
anticipate all of the particulars pertaining to your
relocation to the best of their ability. As to any unforeseen
or mitigating circumstances, the following represents our
Rights and Responsibilities policies which will determine
outcome, remedy, or further need for arbitration, in the
matter of service short falls, or consumer liability. You may
also want to visit Industry Canada's Consumer Checklist which
can be found on their website at
consumer.ic.gc.ca.
Rates:
Moving quotations
are based on a rate per lb scale (some times expressed as per
100 lb rate or cwt). This graduating scale takes into account
the distance between origin and destination and the weight
intended to ship. The distance is a fixed mileage band, and
affects the rate predictably. The greater the distance the
higher the rate. Weight as a determining factor has the
opposite effect. The greater the weight the lower the cost per
lb inside the fixed mileage band.
It is important that
the weight estimated is as close as possible to the actual in
order to be assessed for your optimum
savings.
Qwest Haven's *
Best Rate Guarantee - We will meet or beat any
major competitors rate per lb based on the same weight for
like services.
Proof of offer will be required at time
of reassessment, including other costs and policies which
pertain to the competitive claim.
Qwest Haven reserves
the right to restrict certain competitors, and dates for
providing said services within this Guarantee. Once a rate is
assessed at the time of estimate, the rate will remain in
effect to the actual Cat scale weight result above the
estimate.
If the weight falls below the estimated
amount, the rate can be changed to a higher per lb
cost.
This rate will still reflect a substantial
savings, and will never exceed the estimated
cost.
These categories lie between break-points which
are 0 to 4000 to 8000 to 12000 to
16000lbs.
Estimates:
Your moving
consultant will offer you several choices in obtaining an
accurate weight assessment.
This will include but is
not limited to:
Utilizing our on line calculator system
embedded in this website.(Recommended)
Filling out an
Industry Standard Government approved cube sheet.(Faxing
signed copy to consultant.)
Providing an itemized list of
household goods you intend to ship. Providing a copy of a
previous visual assessment, or actual scaled weight result
from a recognized professional mover.
It is your
responsibility to ensure that all items intended for transport
are brought to the attention of your moving
consultant.
Your consultant is responsible to show due
diligence in translating your information into a weight value
using Industry Approved measurements, and averages.
Unless
special arrangements have been made and approved in writing by
Qwest Haven Relocations, the Actual Scaled Weight of your
shipment will govern your final cost. All Surcharges such as %
of Fuel Costs and Flat Rate Fleet Charge will be expressed on
your estimate as they will appear on the Bill of Lading. All
additional services requested including, Packing, unpacking,
Transit Protection, Crating etc must be confirmed at the time
of booking, or received in writing prior to load date. You the
consumer will be liable for any and all additional services
required for proper performance of relocation. This may
include but is not limited to: Long Carries, Stair Carries,
Shuttle Service, hoisting or use of special equipment to
overcome access, or other mitigating
circumstances.
Transit Time Guide:
At
Qwest Haven we offer a large number of trucks in rotation all
across Canada. This allows us a great deal of flexibility in
arranging both loading, and delivery dates to suit your needs.
More often than not shipments can be either Expedited for
earliest possible delivery, or Delayed to the latest date
possible in order to accommodate Travel and Possession issues.
Flexibility on Loading date, can help our operations
department put you on the best truck to suit your needs.
Your moving consultant will work with you to ensure that your
wishes are formally taken into
consideration.
Qwest Haven
*Transit Time Guarantee - In accordance with
our Transit Time Delivery Table below, Qwest Haven Relocations
will reimburse the shipper named on the Bill of Lading up to
$85.00 per day beyond the guaranteed date. Payment will be
made upon approval of receipts for Lodging or Temporary
accommodations(50%) and Meals(50%) received within ten
days of actual delivery. Offer is not valid if delivery has
been attempted and failed, or overdue is caused by customer
requested delayed delivery.
| Transit Date Delivery Table
Mileage Band |
Average days for
Delivery |
Guaranteed
Spread |
|
500 miles or less |
1 to 5
days |
10
days |
|
750 miles |
2 to 7
days |
15 days |
| 1000
miles |
4 to 10 days |
18 days |
|
2000 miles |
7 to 14 days |
24 days |
|
3000 miles |
9 to 18 days |
30 days |
|
3500 miles |
12 to 21 days |
32
days |
Moves that are arranged
with a delayed delivery, not to deliver prior to a particular
date, will begin their guaranteed spread on that
day.
Please ask your consultant for any clarification
required on how this affects your circumstances. We want to
insure that you are properly informed of potential wait times,
and have made appropriate arrangements.
Qwest Haven
Relocations is not responsible for personal expenses due to
late delivery for such things as, Clothes, Uniforms, Computer
data, distance from temporary accommodations to work, work
related tools, personal documents, medical supplies
etc.
Qwesthaven will not offer compensation if delays
are weather related. This is a factor that no one has
control of.
Final
Weight Determination:
All shipments will be
scaled on Certified Government Approved Scales (Cat Certified
Scales) in order to determine actual weight.
You may
request to be present at the time of scaling at anytime. Your
Van Operator can inform you of the specific place and time to
meet for observation.
The hauling unit will be weighed
prior to arrival for loading at the closest available Cat
Scale, and again directly after loading. All persons,
equipment, materials and fuel will remain unaltered for both
scaling opportunities. The difference between these two gross
weights will be deemed the actual weight for extension of the
charges on the Final Bill of Lading. Vehicles picked up at
residence will have the published manufacturers weight
subtracted from the total in circumstances when they are not
being shipped as weight.
Shipments that are deemed by
the driver to be less than the 2000 lb minimum weight will be
charged as the minimum weight and may not be scaled at the
drivers discretion.
In the event that you the consumer
question the validity or accuracy of the results, you may
request a re-weigh at destination. Your request will need to
be made at least 48 hours prior to drivers intended delivery.
We would strongly suggest that you attend the
re-weigh.
This will be performed in reverse of loading
circumstances, and the original scaled weight extension of the
charges will be due prior to off-loading of items at
destination. The Lower of the two scaling opportunities will
be deemed accurate, and any reimbursement will be
made.
Transit
Protection:
All Canadian Moving Company's are
required to assume liability for the goods they
transport.
There are two fundamentally different levels of
liability you need to understand pertaining to your
move.
Legal liability in Canada is $.60 per lb. This is
not "automatic coverage" being offered to you for free, but
what the movers know they are responsible for if you choose
to" Release their liability". Literally this means a 10 lb
chair will garner a claims settlement of $6.00, regardless of
its actual value.
Released valuation is only
recommended if you are doing so in lieu of a Home Owners
policy, or other third party coverage that you have confirmed
covers you in Transit, and for Mover damage. Reputable
companies will often come forward with a reasonable remedy in
case of damage due to their negligence, but by no means can
you count on Replacement costs.
Transit Protection is
offered as an additional charge to your move. Our coverage is
valued at $7.00 per lb on the weight of your shipment at a
cost of $.73 per $100.00. Movers cannot call this coverage
Insurance, as we are not entitled to sell Insurance policies.
All of our trucks carry 1 million dollars liability insurance
coverage on the cartage contents of the trailer including your
shipment. Whether or not you will be the benefactor of a
portion of this coverage is dependent upon your choice of
protection on the Bill of Lading.(Your signature on the Bill
of Lading to Engage or Release the Transit Protection is the
official determination and proof.)
Incidental furniture
damage will not necessarily be put through on the carriers
Cartage Policy, but will most often be settled directly with
the carrier.
The carrier has the right to first attempt
to repair a damaged item, or offer a reasonable cash
settlement in lieu of said repair. A claim must be
substantiated by the shipper, showing that the claimed item
has been greatly compromised in respect to its original
condition stated on the inventories. Claims for carrier damage
are subject to a $200.00 deductible, and are limited to an
items depreciated value, or $7.00 per lb.
Claims for
moving damage must be reported to the company within 14 days
of delivery, or noted on the Bill of Lading at time of
delivery.
Items in Self Storage or having been moved
again since the carriers original delivery, are not eligible
for claims processing. Transit Protection fraud, like
Insurance Fraud is illegal.
Non-Insurable
Items:
Jewelry, personal documentation,
liquids of any kind.
Particle board furniture / pressurized
wood items (IKEA style) - desks, dressers, beds,
etc.
Owner packed cartons.
Internal mechanical workings
of electronics where there is no exterior damage
occurring.
Boats, ATV's, and Motorcycles ride at their own
risk.
Automobiles, when in truck trailers, must be insured
by the shipper.
Prohibited Dangerous
Goods:
Gases and Propellants:
gasoline, Propane, kerosene, naphtha, lighter fluid.
Liquefied petroleum gases of all types. Aerosol cans not
classified as personal toiletries - ie: spray paint.
Barbeque tanks, oxygen, helium, acetylene. Butane
lighters. Fire
extinguishers.
Explosives: Ammunition,
Fireworks, Flares, Blasting Caps, Industrial Explosives,
Detonation Devices.
Flammable Solids:
Matches, Solid fuel & BBQ Starter tablets, Sterno, Hay,
Straw, Wood Chips, Oily rags.
Yard &
Gardening Supplies: Pesticides containing a base of
arsenic, strychnine, or cyanide. Fertilizers containing
ammonium nitrates. Pool chemicals, chlorine, and wood
preservatives.
Corrosives: Battery
alkaline or acid (except car battery installed in a car being
shipped).
Household Chemicals: Bleach
and peroxide, disinfectants, cleaning fluids such as ammonia,
varsol, turpentine. Pesticides, herbicides, and
fumigants. Oven cleaner, lye or acids. Oil-based paint
and thinners. Chemistry sets. Any flammable
items. Vinegar.
Final
Payment:
Final payment for moving services is
due prior to delivery and can be made by the following:
Visa, Mastercard (card must be present), Certified cheque,
Money order, or Cash.
If your shipment is indicated for
storage, your cost of transportation is due upon arrival (self
storage or commercial).
Payment for storage and
delivery out is due upon local
delivery.
Receipts:
The drivers
bill of lading is to act as your final receipt.
If
required Qwest Haven will produce an official receipt if
requested within 14 days of delivery, at no extra
charge.
Receipts after the 14 day limit will be charged
a 27.00 admin fee for said service.
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