Q: What is a consolidated trip?
A: In order to keep your moving costs down several customers are moved
within same trailer. The average trailer holds from 18,000 to 24,000 pounds; the equivalent of three
to four full household shipments.
Q: How do you differentiate my belongings from other clients?
A: At the time of the pick-up, our crew will put stickers/labels on
all of the items that are being shipped. These stickers have
different lot numbers & colors. The crew also prepares
a list of your items corresponding to the tags and labels that
your furniture has been marked with. A copy of the inventory list
will be provided to you so that you know exactly how many
pieces are being shipped.
Q: How do you determine the actual weight of my shipment?
A: We first scale the truck before coming to your address, we then
load up the truck with your belongings and scale the truck again
after. The difference between the two scale tickets is the exact
actual weight of your belongings.
Q: What happens if I have to reschedule my move?
A: As soon as you realize that there may be a
problem with your moving date, you need to contact Qwest Haven for a new pick-up/delivery or trip
date.
Q: How soon can I schedule my move dates?
A: We prefer you to call us at least 30 days prior to your
moving date. This will ensure you can have a date booked at your convenience and space reserved on
your desired departure date.
Q: What time will the moving crews arrive to pickup or deliver?
A: We start our pick-ups at 8:00am and
continue throughout the day. We will call you the business day before your agreed pick-up date to
confirm the arrival time. If you are expecting a delivery, our driver will call you 24 hours prior
to the estimated delivery date to confirm exact arrival time.
Q: Do I need to be available during the pickup?
A: YES. We strongly suggest you be present to identify
which goods are staying and which are going, items requiring special handling, and to answer any
questions. Most importantly, you must be present at pickup and delivery to assist in the inventory
process.
Q: What is the inventory process?
A: This involves the pickup crew preparing an inventory list of all your
furniture and packed containers as they are loaded on the truck, noting existing conditions. You will
be required to sign the Inventory paperwork agreeing (or refuting in writing on the paperwork) with
the conditions noted by the crew concerning all items loaded on the truck. At delivery, you will
participate in this process again. You will check off unloaded items. Your participation in this process
is critical to any claim resolution, if applicable. If you absolutely cannot be present, we recommend
someone familiar with your household goods represent you.
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